Refund policy

Returns Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase to be emailed to us admin@splat3d.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@splat3d.com and send your item to: Design Nuts Pty Ltd PO BOX 3415 Merewether NSW 2291 Australia

Shipping returns

To return your product, you should mail your product to: Design Nuts Pty Ltd PO BOX 3415 Merewether NSW 2291 Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Our preferred shipping service is DHL Express.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items if they are not registered with a tracking ID.

Need help?

Contact us at admin@splat3d.com for questions related to refunds and returns.